Privacy Policy
Last Updated: June 12, 2025
INTRODUCTION
Welcome to Stack Innovative LTD ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
IMPORTANT: WE DO NOT SELL YOUR PERSONAL INFORMATION.
INFORMATION WE COLLECT
Personal Information
Account Information: Name, email address, username, and password when you create an account.
Profile Information: Optional information you choose to provide such as profile picture, bio, and preferences.
Content: Reviews, ratings, comments, and other content you submit.
Automatically Collected Information
Usage Data: Information about how you interact with our website including pages visited, features used, and time spent.
Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyse usage patterns, and customise content.
HOW WE USE YOUR INFORMATION
We use your information to:
Provide, maintain, and improve our services
Process and fulfill your requests and transactions
Personalise your experience
Communicate with you about updates, services, promotions, and events
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues, fraud, and security concerns
Comply with legal obligations
Privacy Policy for A2P 10DLC Campaign
This section outlines how Stack Innovative LTD collects, uses, and protects personal information you provide when you opt into our A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging campaigns.
By opting into our messaging campaigns, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of personal information when you opt into our A2P 10DLC messaging campaigns:
Phone Number: To deliver SMS/MMS messages, including promotional content, transactional updates, or other communications.
Message Interactions: Details such as delivery reports, message opens, and responses.
Opt-In and Opt-Out Data: Information on when you opt into and out of our campaigns.
2. How We Use Your Information
The personal information we collect may be used for the following purposes:
To send SMS/MMS messages, including marketing, informational, or transactional communications. To respond to your requests, such as stop requests or help requests. To improve and optimize our messaging service, including ensuring compliance with carrier and regulatory requirements. To ensure compliance with A2P 10DLC regulations and legal requirements.
3. How We Share Your Information
We may share your personal information with:
Service Providers: We may share your information with third-party vendors or messaging service providers who help deliver the messages. Legal Compliance: We may disclose your information when required by law or regulation to comply with legal requests, such as subpoenas or carrier regulations.
We do not sell or share your personal information with third parties for their own marketing purposes.
4. Your Privacy Choices
Opting Out: You can opt out of receiving messages at any time by replying STOP to any message you receive. Once you opt out, you will no longer receive messages from our campaign.
Access and Control: You can request access to the personal information we hold about you or request that we delete it by contacting us at [email protected].
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or mobile networks is 100% secure, and we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information for as long as is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children’s Privacy
Our messaging campaigns are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the “Effective Date” at the top of this policy. Your continued participation in our campaigns following the posting of changes constitutes your acceptance of those changes.
9. Types of messages you may receive
You may receive messages from Stack Innovative about upcoming appointments, marketing material, and general customer service, marketing and review requests. Message frequency may vary, and message and data rates do apply. You can reply HELP for information or STOP for to be opted out of future messages.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
Service Providers: With third-party vendors, consultants, and service providers who perform services on our behalf.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets.
Legal Requirements: When required by law or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
With Your Consent: With your explicit consent or at your direction.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information, including:
Accessing, correcting, or deleting your personal information
Withdrawing consent for processing your data
Requesting restriction of processing of your data
Data portability
Opting out of marketing communications
To exercise these rights, please contact us using the information provided at the end of this policy.
DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
INTERNATIONAL DATA TRANSFERS
Your information may be transferred to, stored, and processed in countries other than the country in which you reside. When we transfer your information, we take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.
THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]
YOUR CALIFORNIA PRIVACY RIGHTS
California residents have certain rights regarding their personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
The right to know what personal information we collect and how we use it,
The right to delete personal information we collect from you
The right to opt-out of the sale of your personal information (though we do not sell your personal information)The right to non-discrimination for exercising your privacy rights
YOUR EUROPEAN PRIVACY RIGHTS
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and applicable national data protection laws. Our legal basis for collecting and using your personal information will depend on the specific information concerned and the context in which we collect it.
COOKIE POLICY
We use cookies and similar tracking technologies to track activity on our service and hold certain information.
